Working at the A.A.A. is more than just a job.
It is a start to an exciting, service oriented career with a great impact on our tourism industry and economy.

Aruba Airport Authority (AAA) NV, manager and operator of the Aeropuerto Internacional Reina Beatrix, plays a prominent role in the Aruban economy as principal gateway for our tourism. Currently the Aeropuerto Internacional Reina Beatrix is one of the busiest airports in the Caribbean region: with more than 30 different scheduled airlines, AAA facilitates almost 2.900.000 passengers and 44.000 aircraft movements per year, mainly from the US, Canada, South America, Europe and the Caribbean. AAA undergoes continuous upgrades to maintain its position as one of the region’s most innovative airports. In 2004 AAA has entered into a strategic cooperation agreement with Schiphol International BV.
 

Launch your exciting and rewarding career in aviation by joining our team as a
 


“Customer Service Officer”
 

Are you someone that is service oriented and can speak a variety of languages and is interested in the world of aviation and providing people with a pleasant experience? This can be the perfect position for you!
As a Customer Service Officer you will be the first point of contact for terminal users and provides information on airport facilities such as flights, airlines, ground-handlings, parking services or referring to the appropriate authority.

Responsibilities include:

  • Take incoming phone calls, answer questions where possible or connects to the right person and/or organization;
  • Help passengers with hotel and flight information or referring to the appropriate authority;
  • Ensures a smooth car parking flow and is the first contact of the customer through the transaction points intercom;
  • When necessary provides customers a complaint form and explains the procedure.

Requirements:

  • Minimum EPB/Mavo degree;
  • Experience in Customer Service;
  • Fluent speaking skills in Papiamento, Spanish, Dutch and English;Basic computer knowledge.

Reactions:
If you recognize yourself in this profile and you are ready to start an exciting career, we invite you to apply. Please send your application letter with resume, diplomas and/or certifications and a copy of a valid driver’s license to:
aaa-hrm@airportaruba.com.
 

Deadline for applications is April 30, 2018.

For questions regarding this vacancy and/or the selection procedure, please contact HR at 524-2424. A reference check, can be part of the selection procedure.



“Landside Operations Officer”
 

As a Landside Officer you will be partly responsible for ensuring and providing customer-oriented service and smooth flow of both arriving and departing passengers and their luggage from entry into the Terminals until leaving the parking lot and vice versa. 

Responsibilities include:

  • Ensure an optimal passenger and luggage flow;
  • Is responsible for cooperation and alignment with airport users
  • Perform inspections within the Landside Operations department: building and terminal/landside facilities;
  • Responsible for the Parking lot operation.

Requirements:

  • Associate’s degree or equivalent;
  • One to two years’ experience in an operational airport function is desirable, with experience of logistics and service to passengers is important;
  • Customer and service oriented;
  • Stress resistant;
  • Fluent speaking skills in English, Spanish, Papiamento and Dutch;
  • Ability to signal information needs and compiling reports.

Reactions:
If you recognize yourself in this profile and you are ready to start an exciting career, we invite you to apply. Please
send your application letter with resume, diplomas and/or certifications and a copy of a valid driver’s license to:
aaa-hrm@airportaruba.com

Deadline for applications is April 30, 2018.

For questions regarding this vacancy and/or the selection procedure, please contact HR at 524-2424. A reference check, can be part of the selection procedure.